Welcome to tinyridge.shop. We are committed to providing you with a worry-free shopping experience. If you are not satisfied with your purchase, you can apply for a return and refund according to the following policy.
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, some items have limited stock. Please carefully confirm the relevant conditions before returning any items.
I. Return Timeframe
Customers can apply for a return within 30 days of receiving the goods.
Applications submitted after 30 days will not be accepted unless otherwise stipulated by law.
II. Return Conditions
Items for return must meet the following conditions:
The item is in its original condition.
It has not been severely used or damaged.
The packaging and accessories are complete.
It does not affect resale.
If the item is damaged by human error, missing accessories, or has been used abnormally, the return application may not be approved.
III. Return Process
Contact customer service to submit a return request
Provide order information and relevant photos
Await review and confirmation
After approval, return the goods as instructed
Process refund upon receipt and inspection
IV. Refund Instructions
Refunds will be processed after return approval and receipt confirmation:
Refund arrival time: Processing completed within 3 days
Refund will be returned to your original payment account
Specific arrival time may vary slightly depending on the processing time of the payment platform or bank.
V. Shipping Costs
For returns due to non-quality issues, the customer may bear the relevant shipping costs.
For returns due to product quality issues or incorrect shipments, we will bear reasonable return shipping costs.
VI. Non-Returnable Items
Returns may not be supported in the following situations:
Exceeding the 30-day return period
The item is severely used or damaged
Missing original packaging or accessories
Non-quality issues and do not meet the return conditions
VII. Contact Us
If you have any questions about returns or refunds, please contact:
Email: francisco.benet@tinyridge.shop
Phone: 658756757
Thank you for choosing tinyridge.shop.